Friday, February 10, 2012

Google is the Manual and the Manual is Google

In program after program the online manual is missing or useless, often so badly organized that available information is unavailable. I almost convince myself that the answer does not exist, but then I remember that Google is the Manual for every application. I Google the question and find a discussion or blog post or video tutorial put up by someone who suffered through my problem last year and found the answer. For every hundred questions I get answered about software, the manual or help feature provide five answers, and Google provides the other ninety-five. To save time, I now try to remember that the Manual is Google and always start there. The actual manual and built-in or online help are weak supplements to be used only in desperation.

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